Self service technology in hospitality industry

Can self service technologies work in the hotel industry in singapore? Other businesses may invest in developing a knowledge base. A new generation of travelers use technology throughout their daily lives. There are many changes on the horizon and self service technology is at the top of that list. (see fisher & beatson, 2002, p. The hospitality industry is focused on catering to the consumer, burciaga said. Technology has changed considerably throughout many industries and the hospitality industry is no exception. Technology base self service in hospitality industry 7 although tbss is an unavoidable trend and has widely adapted by various hotels, motels and resorts, there are many experts stil l believed there is value in thts. Phenomenon and to show the big picture of self service in the accommodation industry. Digital convergence is defined as, phenomenon involving the interconnection of information and communications technologies, computer networks, and media content. The hospitality industry has experienced significant disruption through technology, but also many unique opportunities. The ability to offer interactive digital technology at the consumer level is a huge value add. Media convergence transforms established industries, services, and work practices and enables entirely new forms of content to. A conceptual framework for adopting self service technology. Those within the hospitality industry will need to quickly adapt.

New security protection features for guests sensitive information is an example of how new opportunities can continue to give perceived value to guests. About the author nicole spent more than 12 years in the regional divisions of micros systems, divided between product and project management of property, sales force and. How smart technology is influencing the guest experience in 2020 from operations to guest experience to marketing, smart hotel technology offers a variety of cost savings and revenue opportunities, and it is enabling hotel. Customers looking to book a trip no longer need to visit an agency they can go online to companies such as expedia, make my trip or priceline and book an entire trip themselves. Providing a streamlined guest experience. Technology advancement induces information technology infusion in business processes and service encounter. For b2c companies, faq sections may suffice. By ong lixin isis bachelor of arts national university of singapore 2004 a professional paper submitted in partial fulfilment of the requirements for the.

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